At pscuci, we believe online entertainment should be a source of fun, not stress. We provide the tools, guidance, and support every member needs to play responsibly and in a way that fits their lifestyle.
Playing online should be like any other form of entertainment — fun when done the right way and within your limits. pscuci understands that everyone has different boundaries, which is why we don't take a one-size-fits-all approach.
As a platform trusted by hundreds of thousands of members in Malaysia, our responsibility does not stop at the door. We actively invest in technology, staff training, and policies that ensure a healthy gaming environment for everyone — whether you are a casual player who logs in once a week or a dedicated enthusiast who plays every day.
Responsible gaming means playing for entertainment, not as an escape from problems. It means setting limits before you play and sticking to them. It means knowing when to stop, and never wagering money you cannot afford to lose.
Remember: Wins are not guaranteed in any form of gambling. Every game on pscuci uses a certified Random Number Generator (RNG), ensuring fair and unpredictable outcomes.
We also recognise that for a small number of individuals, gambling can become difficult to control. If you or someone you know feels that gambling is starting to negatively affect daily life — family relationships, finances, work, or mental health — pscuci is here to help, not to judge.
This page is your complete resource for understanding all the self-control tools available at pscuci, recognising the warning signs of problem gambling, and knowing where to get help. We want every gaming session to end with a smile, not regret.
All self-control tools at pscuci are free and instant — no approval wait, no fees. You can activate them at any time through your account settings.
If none of the above applies to you, consider using our self-control tools.
Manage Account SettingsWe offer a range of practical tools you can use at any time to keep your gaming experience in control and enjoyable.
Set the maximum amount you can deposit within a daily, weekly, or monthly period. This limit takes effect immediately and requires a waiting period before it can be increased — giving you time to think before making a decision.
Set a time limit for your gaming sessions — 30 minutes, 1 hour, or however long you feel is appropriate. The platform will alert you when your time is almost up and automatically log you out once the limit is reached.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, or 7 days. During this time, access to your account will be fully blocked. Ideal for situations where you feel you need to step away for a while.
For more serious cases, the self-exclusion option allows you to block access to the pscuci platform for a period of 30 days to 5 years, or permanently. This is a stronger measure for when a short break is not enough.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, the platform will block any further wagering activity until the limit resets in the next period.
If you feel that promotional offers are encouraging you to play more than planned, you can opt out of all marketing offers, bonuses, and rewards through your account settings at any time, effective immediately.
All self-control tools can be accessed directly through your account on the pscuci platform. The process is simple, fast, and requires no additional documentation.
Access your account via the pscuci website or mobile app using your existing username and password.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select the self-control tool you want to activate — deposit limit, time limit, cool-off, or self-exclusion. Enter your preferred value.
Click "Activate" or "Save". Your limit will take effect immediately. You will receive a confirmation email for your personal records.
If you face any difficulties or need help activating self-exclusion, contact our support team via 24/7 Live Chat.
Recognising the early signs is the first step to getting help. Take note if you experience any of the following:
Gambling with money meant for essentials such as bills, rent, or food.
Constantly thinking about gambling even while working or spending time with family.
Betting more to get the same feeling of excitement as before.
Lying to family or friends about gambling activities or the amount of money spent.
Borrowing money or selling possessions to fund gambling.
Feeling restless, irritable, or anxious when unable to gamble.
Chasing losses by continuing to gamble more after losing.
Work performance or personal relationships have been affected by excessive gambling.
Remember: Acknowledging a problem is a sign of strength, not weakness. pscuci is here to support you, not judge you.
Pscuci takes child protection very seriously. All prospective members are required to complete an age verification process during registration. Anyone found to be under 18 years of age will be fully blocked from accessing the platform.
For parents and guardians, we strongly encourage the use of parental control software to prevent children from accessing gambling websites. If you suspect a child has accessed the pscuci platform, please contact us immediately.
In addition to the tools we provide, there are professional organisations in Malaysia that can offer support, counselling, and guidance to those who need further help with problem gambling:
Talian Kasih – 15999
Malaysia's government social helpline, operating 24 hours a day, 7 days a week, covering a wide range of issues including addiction.
Government Hospital Psychiatric Clinic
All major public hospitals in Malaysia offer counselling and treatment services for behavioural addiction issues.
Gamblers Anonymous Malaysia
A peer support group program that helps individuals overcome problem gambling through a 12-step approach.